The various terms and conditions associated with our products and services are all listed below. Please make sure you read the appropriate section for the service or product you’re engaging with.
Payment
Payment for training courses can be made online by adding it to your basket and using the e-commerce function when checking out. Or you can request to be invoiced. Please note the invoice is payable on receipt. If payments are not made before the training course, delegates cannot attend on the day.
Discounts
From time to time we may have special offer rates or discount packages for specific training events. Only one offer is available per booking. In order for the discount to apply you must quote the relevant discount code at the time of booking on the on-line booking form or to the person taking the order. Failure to do so will result in the discount not being applied.
Confirmation
On receipt of your booking, we will confirm your place (subject to availability) by email and include if appropriate an invoice or receipt within three working days. Training course places are not confirmed until full payment has been received. Final joining instructions will be emailed at least two weeks before the training course.
Cancellations
All cancellations must be received in writing or by email to orders@mandbf.org.
The following charges will apply to cancellations:
Transferral to another training course
If you wish to transfer your booking to another training course, this must be done in writing or by email to orders@mandbf.org.
The following charges will apply to:
Substitution of delegates
You are welcome to substitute a delegate to take your training course place. This should be confirmed in writing or emailed to orders@mandbf.org at least 48 hours prior to the training course.
Programme
We reserve the right in certain circumstances beyond our control to change content, speakers or timings of training courses.
Payment
Payment for events can be made online by adding it to your basket and using the e-commerce function when checking out. Or you can request to be invoiced. Please note the invoice is payable on receipt. If payments are not made before the event, delegates cannot attend on the day.
Cancellations
All cancellations must be received in writing or by email to orders@mandbf.org. The following charges will apply to cancellations:
Transferral to another course
If you wish to transfer your booking to another event, this must be done in writing or by email to orders@mandbf.org.
The following charges will apply to:
Substitution of delegates
You are welcome to substitute a delegate to an event in your place. This should be confirmed in writing by email to orders@mandbf.org prior to the event.
Discounts
From time to time we may have special offer rates or discount packages for specific events. Only one offer is available per booking. In order for the discount to apply you must quote the relevant discount code at the time of booking on the on-line booking form or to the person taking the order. Failure to do so will result in the discount not being applied.
Confirmation
On receipt of your booking, we will confirm your place (subject to availability) by email and include an invoice or receipt within three working days. Final joining instructions will be emailed at least two weeks before the event.
Cancellations
If an event is cancelled, all delegates will be offered a free transfer to another event, or a full refund.
Refunds
Refunds will be processed within seven days of agreement date.
Programme
We reserve the right in certain circumstances beyond our control to change content, speakers or timings of events.
Confirmation
On receipt of your booking, we will confirm your place (subject to availability) by email. Final joining instructions will be emailed at least two weeks before the event.
Cancellations
All cancellations must be received in writing or by email to orders@mandbf.org at least five working days prior to the event. All cancellations will be subject to an administration fee of £15 plus VAT.
Programme
We reserve the right in certain circumstances beyond our control to change content, speakers or timings of events.
Payment
Payment for the conference can be made online by adding it to your basket and using the e-commerce function when checking out. Or you can request to be invoiced. Please note the invoice is payable on receipt. If payments are not made before the conference, delegates cannot attend on the day.
Please note if you want to qualify for the second half price delegate place, both attendees have to be from the same organisation and you have to book both places at the same time to qualify for the discount.
Discounts
From time to time we may have special offer rates or discount packages for specific events. Only one offer is available per booking. In order for the discount to apply you must quote the relevant discount code at the time of booking on the on-line booking form or to the person taking the order. Failure to do so will result in the discount not being applied.
Confirmation
On receipt of your booking, we will confirm your place (subject to availability) by email and include an invoice or receipt within three working days. Conference places are not confirmed until full payment has been received. Final joining instructions will be emailed at least two weeks before the event.
Cancellations
All cancellations must be received in writing or by email to orders@mandbf.org.
The following charges will apply to cancellations:
Substitution of delegates
You are welcome to substitute a delegate to the conference in your place. This should be confirmed in writing or emailed to orders@mandbf.org at least seven days prior to the event.
Programme
We reserve the right in certain circumstances beyond our control to change content, speakers or timings of the conference.
Payment
Payment for working towards APS can be made online by adding the product to your basket and using the e-commerce function when checking out. Or you can request to be invoiced. Please note the invoice is payable on receipt. Payment must be received in order for your working towards status to be confirmed and progressed. The APS fee includes one assessment visit. Additional assessment visits will incur extra costs.
Discounts
From time to time we may have special offer rates or discount packages. Only one offer is available per purchase. In order for the discount/offer to apply you must quote the relevant discount/offer code at the time of purchase on the on-line booking form or to the person taking the order. Failure to do so will result in the discount/offer not being applied.
Signing up and working towards status
Confirmation
We will confirm your application by email and include an invoice or receipt within seven working days.
Mentoring and/or befriending projects are only eligible to work towards APS that are either fully operational or in the process of setting up and who can successfully evidence their outcomes at assessment within the 12 month working towards period.
Working towards status is valid for a period of 12 months. You must have received your assessment visit within this period. If you do not request your assessment visit within the 12 month period, you will need to re-start the process and sign up to work towards APS.
Multi site applications are confirmed only when full project details are supplied of all the projects that will be covered under the multi site application. MBF reserves the right to cancel or re-negotiate the fee for multi site applications once full project details are provided.
MBF reserves the right to cancel any application that they feel is not eligible for APS.
Assessment
It is the responsibility of the project to make sure that their project is ready for assessment. Please consult our assessment visit preparation for further details.
We will assess and verify each project from the evidence and information that is provided during the assessment process. We will not be held responsible for the safe and effective ongoing delivery of the project.
APS accreditation and logo
You may only state that your project is approved with APS once you have successfully been through the assessment process and been notified of approval. Accreditation is only associated with the project that is being assessed and is only valid for a three year period. These details are shown on your APS approval certificate. Beyond this date, if you do not gain re-accreditation, you cannot state that your accreditation is valid or display the APS logo. Misuse of the APS accreditation or the APS logo may result in your project not being able to re-apply for APS.
Cancellations
All cancellations must be received in writing or by email to orders@mandbf.org. An administration charge of £100 will apply to all applications that have been confirmed.
If an assessment visit has been arranged and you wish to cancel or re-arrange the assessment, you may be liable for assessor travel costs depending on the arrangements that have been made.
NOMS APS bursary offer
A free APS bursary is available to mentoring projects that meet the following criteria:
Mentoring is defined in the widest terms and includes befriending, circles of support, peer listening, peer advice and peer learning. It may be offered through one-to-one, group, telephone/text based or online methods.
This APS bursary covers the cost of the fee only. The above APS terms and conditions still apply in relation to cancellations, APS accreditation and logo, assessment and confirmation.
Bursaries will be allocated on a first-come first-served basis but we will also be looking for a balanced geographical spread of projects.
Payment
Payment for resources can be made online by adding the product to your basket and using the e-commerce function when checking out. Or you can request to be invoiced. Please note the invoice is payable on receipt. Payment must be received before your resources are dispatched or available for download.
Discounts
From time to time we may have special offer rates or discount packages for specific resources. Only one offer is available per booking. In order for the discount to apply you must quote the relevant discount code at the time of booking on the on-line booking form or to the person taking the order. Failure to do so will result in the discount not being applied.
Confirmation and dispatch
Orders that have been paid for using the e-commerce function will be dispatched within two working days of receipt of your order. Orders that have requested an invoice will be confirmed by email and include an invoice within three working days.
Cancellations
All cancellations must be received in writing or by email to orders@mandbf.org. Orders cancelled after resources have been dispatched will be refunded once we’ve received the goods back in the same condition they were sent in. Return postage will be the responsibility of the sender and initial postage costs will be deducted from the total order value prior to funds being credited to the original accountholder.
Data protection
Becoming an MBF network member by registering with us means you agree to receive news and updates via email. You can unsubscribe from these emails at any time, by sending an email to info@mandbf.org with the subject heading: unsubscribe. Under no circumstances will your email address be passed onto third party organisations for marketing purposes.
All personal information processed by us will be stored and administered in accordance with current data protection legislation within the United Kingdom. Basic contact details for projects registering with us will be made available in our online project directory, unless registrants exclude themselves from it.
If you’d like details held by us of your membership or registration data, or your organisation’s, then please apply in writing to the address below, enclosing an administration payment of £10.
We maintain full copyright protection on all of our publications. You’re permitted to read the PDF versions of our publications using Acrobat software and you can download them for your own personal use. You’re not permitted to amend, copy, reprint, offer for sale, or otherwise re-use material from these documents without explicit written permission from us. We reserve the right to charge for our PDF versions of our publications in the future.
General
Posting content
The majority of content posted on the forum is created by members of the public. The views expressed are theirs and unless specifically stated are not ours. We are not are responsible for any content posted by members of the public on the forum or for the availability or content of any third party sites that are accessible through the forum. Any links to third party websites from the forum do not amount to any endorsement of that site by us and any use of that site by you is at your own risk.
You must not post any content that:
Should you find any content that you feel is inappropriate or not in line with these rules, please let us know by using the ‘report post’ function that is above every post. If we agree that it should be removed, we’ll remove it (it may take a day or so for us to do it).
We’ll review the content you submit to the forum to make sure it’s suitable, relevant and in line with the rules.
If you break the forum rules your future posts may need to be checked by us before it’s allowed to go on the site. Or we may place a temporary or permanent suspension on your ability to participate in the forum.
We reserve the right to delete any contribution, or take action against any forum account, at any time, for any reason.
We reserve the right to report to the relevant authorities any content which we believe to be illegal.
We reserve the right to review and revise our terms and conditions from time to time without giving you prior notice and by using the forum after any revision of our terms and conditions, you agree to be bound by the changes we’ve made.
Who owns the content?
We don’t claim to own any content you submit or make available via the forum and you’ll continue to own all rights in that content. You’ll have the right to use your content in any way you choose. However, by submitting to or making available any content on the forum you agree to grant us a perpetual, royalty-free, irrevocable, non-exclusive, sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, make available to the public (on the forum or elsewhere), and exercise all copyright and publicity rights with respect to the content and/or to incorporate your contribution in other works in any media now known or later developed for the full term of any rights that may exist in your content as we may require.
By submitting or making available any content to the forum, you also agree to waive all moral rights in that content. We may (without notice to you) grant the same or other rights in respect of your content to third parties without payment to you and sell, distribute or otherwise publish your content outside of the forum. If you don’t want to grant us the rights set out above, please don’t submit your content.