A selection of pictures showing different mentoring and befriending relationships

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Essential mentoring and befriending skills

The aim of the course:

What sort of conversations takes place in a mentoring or befriending relationship? This course is intended to help you experience or refresh your understanding of the essential skills and techniques that underpin successful mentoring and befriending relationships.  It is a highly interactive day designed to build skills and knowledge, and boost your confidence.

By the end of the day you will:

  • Be aware of the fundamental principles of an effective mentoring and befriending relationship
  • Have learned about the shared skills on the mentoring and befriending spectrum and the ones which differ.
  • Be aware of the stages in a mentoring and befriending journey and the key skills needed at each stage
  • Know how to use a framework for a mentoring and befriending conversation which helps to establish consistency across conversations, and enable better evaluation of progress
  • Understand how to establish and build a positive connection with the service user from the outset
  • Have enhanced your listening skills so you tune quickly into service user experiences, and therefore, respond more effectively
  • Are able to use questions that encourage and support progress across different mentoring and befriending contexts
  • Know some resilience building conversational techniques to help you respond effectively to issues or challenges that emerge
  • Understand how to boost and sustain service user engagement throughout the relationship
  • Be able to manage the end of the relationship in a way that affirms the experience for both client and mentor/befriender
  • Know how to resource service users so they are more able to self-manage once the mentoring and befriending relationship ends

Who should attend?

Anyone who is interested in developing a practical understanding of the essential communication skills and conversational techniques to support effective mentoring and befriending relationships, and thereby gain a better understanding of what mentoring and befriending is in practice.

This will include managers and co-ordinators who want to support volunteers to be effective in their roles, those involved in training volunteers, those interested in developing a service or those who are interested in your personal skill development.

Who runs this course?

Jane Townsend is an experienced trainer, mentor and facilitator who has supported a wide range of community organisations to develop the mentoring and befriending skills and confidence of their volunteers and staff.  Her experience of working across diverse organisations means she has a good understanding of the needs and challenges facing volunteers in being effective mentors and befrienders.  Jane also draws on her own experiences a long-term volunteer and befriender in her own time.

Jane has a specialist background in communication and development, and is a fully qualified coach and mentor. Her broader training experience includes developing managers and leaders, supporting others to become qualified mentors, supervising mentors and coaches.  She works across diverse sectors, including healthcare, national charities, housing, government and larger corporate entities

Please note the start and finish times of this course as they differ from our other courses.

Other information:
All of our courses can be delivered at a time and place to suit you. Find out more about our in-house training option.

Full details of our training prices                                 Venue information

*To qualify for the Early Bird Discount you must book your place before the date specified on each individual event. Only one special offer/discount can be applied per order. See full terms and conditions.


Dates and locations

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Location: Birmingham
Venue: BVSC (Birmingham Voluntary Service Council)
Date: 16th May, 2017
Time: 09:00 (Starts at 09:30) - 16:30 Please note that this course is longer than usual
Early bird discount available until 17th April, 2017
Location: London
Venue: Voluntary Action Islington
Date: 31st October, 2017
Time: 09:00 (Starts at 09:30) - 16:30 Please note that this course is longer than usual
Early bird discount available until 29th September, 2017
Location: Manchester
Venue: LGBT Foundation
Date: 23rd January, 2018
Time: 09:00 (Starts at 09:30) - 16:30 Please note that this course is longer than usual
Early bird discount available until 22nd December, 2017

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Contact us

Tel: 0161 272 6041

      0161 273 8361

Email: infomandb@ncvo.org.uk

Mentoring and Befriending at NCVO
National Council for Voluntary Organisations
St Thomas Centre
Ardwick Green North
M12 6FZ

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