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Training and events

Our highly rated training courses and events have been developed in order to help increase the skills and knowledge of those involved in mentoring, peer mentoring and befriending.

We regularly review our offer in line with your feedback, enquiries, and the information we gather from the APS assessments and consultancy we undertake. This means we can respond to needs or emerging trends in the mentoring and befriending sector when planning our training programme.

Our new programme reflects this, and so in addition to our two core courses which cover the essentials of setting up and managing a good practice mentoring/peer mentoring or befriending projects we have three new courses. All courses, as always, are delivered by trainers who have real practical experience and expertise in the subject to ensure you gain most value from attending.

What are the courses?


Setting up and managing a mentoring or befriending programme: part A

Setting up and managing a mentoring or befriending programme: part B

How will you ensure that you develop your project in line with good practice? These two courses will give you practical guidance on how to set up and manage a safe, and effective, mentoring, peer mentoring or befriending service. Each course links to the relevant requirements of our Approved Provider Standard, NCVO’s specialist quality standard for mentoring and befriending projects. To ensure you cover all aspects of setting up a good practice project we suggest you attend both Part A and Part B.

Essential mentoring and befriending skills –NEW   

What sort of conversations take place in mentoring or befriending relationships? This one day course is intended to help you experience or refresh your understanding of the essential techniques that underpin successful mentoring and befriending relationships.  It will build skills and knowledge and is relevant to anyone who is involved in mentoring or befriending.

Essential support and supervision skills –NEW

A significant contributory factor to the success and long term sustainability of any mentoring or befriending service is the support given to volunteer mentors and befrienders.  It is an essential part of a co-ordinators role and this one day course will cover the principles of supervision and the skills and techniques in both one to one and group supervision.  These are also skills that can be used when supervising project staff so whatever your role you will benefit from the course.

An introduction to coaching skills – NEW

Coaching is an essential skillset for any manager, leader or team supervisor. A coaching conversation helps managers and leaders to develop a more motivated and empowered team, including your volunteers. This is a practical introduction to the main coaching skills and techniques which will enable you to hold a coaching style conversation in confidence.

Read about what people have to say about our training


In order to help you plan and budget for the courses and to avoid missing out, we suggest you check out the training calendar and book ahead, taking advantage of the ‘early bird’ discount available for each course.  We also have a discount for projects which are accredited, or working towards being accredited with our quality standard.

In-house training service

Not able to attend one of these courses or looking for something different? Then why not check out in-house training service.  We also offer specialist in-house training for schools and colleges.


Our APS support workshops are half day events designed to raise awareness of and support people to achieve our APS quality standard. 

If you have any training related questions or queries, please contact us on 020 7520 2587 or email us on training@ncvo.org.uk.


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Contact us

M&B APS Standard
Tel: 020 7520 2442 
Email: infomandb@ncvo.org.uk

M&B Training
Tel: 020 7520 2587
Email: training@ncvo.org.uk

Mentoring and Befriending at NCVO
National Council for Voluntary Organisations
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8 All Saints Street
N1 9RL

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