Extended Telephone Support Service Pilot Evaluation

Title: Journal Title: Research Report DCSF-RR182
Author: Hall, Nicola; Day, Laurie; Gardner, Rachel
Publisher: DCSF / ECOTEC

Summary: This Parentline service consists of one-to-one telephone support provided for parents and carers with longstanding issues or problems based on a ‘coaching’ model. Key areas targeted for support are – parenting and family relationships, looking after themselves – finding and making use of help and support outside the family.

Link to document: http://www.ecotec.com/pdfs/telephone-support-evaluation.pdf

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