Call in Time. Low-level support for socially isolated older people – an evaluation of telephone befriending

Author: Cattan, Mima; Kime, Nicky; Bagnall, Anne-Marie;
Publisher: Leeds Metropolitan University / Help the Aged

Summary: The main objectives of the evaluation were to: measure and identify the effectiveness of telephone befriending services for older people with regards to their mental and physical well-being and their quality of life and the extent to which services were of preventive value; and examine the component parts of each model of telephone befriending and identify models of good practice. Found that not only did these services give participants ‘a reason to get up in the morning’ but also had a profound and deep impact on their lives.

Link to document: http://www.bgs.org.uk/PDF%20Downloads/Call_in_time_evaluation.pdf