Staff, volunteers and service users

Here you will find a collection of good practice examples relating to the management of staff, volunteers and service users. We hope you will find them useful to adapt for use within your own project’s setting.

We collect these from projects who have achieved the Approved Provider Standard and each has given us permission to share them with others. If adapting any of the examples, please credit each individual project as appropriate.

 

• Job description for a mentoring or befriending scheme co-ordinator

  Mentoring and Befriending Foundation: A sample job description for a mentoring or befriending scheme co-ordinator

• Handbook for Independent Visitors

  Kent & Medway Independent Visitors Service, The Young Lives Foundation: This handbook supports induction for independent visitors and provides guidance on disclosure and an outline of other policies relevant to the role.

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• The end of the mentoring relationship

  Chance UK: Guidance for mentors on things the mentor can do to manage expectations and minimise the impact of the end of the mentoring relationship.

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• Mentees Guidebook

  Osmani Trust -  Shaathi Mentoring Project: Their Mentees Guidebook provides a detailed explanation of what to expect from the programme, mentors and other important information for the potential client.

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• Mentor Guidebook

  Osmani Trust – Shaathi Mentoring Project: This project’s Mentor Guidebook provides an excellent supporting induction for mentors and cover a range of good practice including induction and support, professional boundaries, the role of the mentor, personal safety and expenses.

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• Family Handbook

  The Me2 Club:  Their Family Handbook clearly explains the key policies to the family accessing the service

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• Volunteer handbook

  The Me2 Club: The project’s Volunteer Handbook gives a good summary of volunteer training and explanation of the volunteer role

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• Volunteer Befriender welcome booklet

  Jigsaw befriending scheme: This welcome pack for volunteer befrienders at the Jigsaw project provides information about the project, the befriending service as a whole and guidance on the volunteer role

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